TaiAsia Johnson
Memphis
Summary
Dynamic Shift Lead at Walgreens with a strong focus on customer service and employee training. Enhanced workflow efficiency and resolved customer issues, ensuring satisfaction. Proven ability to motivate teams and enforce safety protocols while maintaining high standards of service. Skilled in cash handling and performance improvement, contributing to a positive store environment.
Overview
3
3
years of professional experience
Work History
Shift Lead
Walgreens
08.2022 - Current
- Assisted team in daily operations, ensuring adherence to safety protocols.
- Supported inventory management by organizing stock and maintaining accurate records.
- Collaborated with staff to improve workflow efficiency during peak hours.
- Learned customer service techniques to enhance guest experiences and resolve issues.
- Trained new team members on standard operating procedures and safety practices.
- Maintained cleanliness and organization of work area to promote a safe environment.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma - Radiologic Science
Cordova High School
Cordova Tn Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
Timeline
Shift Lead
Walgreens
08.2022 - Current
High School Diploma - Radiologic Science
Cordova High School
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