Tailor Oros
Medina,OH
Summary
Reliable and upbeat individual. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Sales Associate
Lincoln Smoke and Vape
Barberton, OH
01.2025 - 08.2026
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing.
- Maintained store presentation standards, organizing merchandise displays to attract customers.
- Collaborated with team members to achieve sales goals and improve customer service quality.
- Enhanced customer experience through personalized recommendations based on individual preferences.
Health Assistant
Vital Choice Health Store
North Royalton, OH
08.2025 - 07.2026
- Assisted customers in selecting health products, providing knowledgeable recommendations based on individual needs.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of health items.
- Educated clients on product benefits and usage, promoting informed purchasing decisions.
- Supported marketing initiatives by creating engaging displays and participating in promotional events.
Sales Associate
The Dragon’s Mantle
Akron, OH
01.2021 - 12.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Set up for in-store events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty within lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Maintained online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for social media to establish timely and relevant posts.
- Oversaw social media presence and created posts for scheduled events.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Delivery Driver
Romeos Pizzeria
Tallmadge, OH
03.2017 - 07.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Processed payments, made change, and provided receipts.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
Telemarketer
InfoCision
Akron, OH
08.2016 - 01.2017
- Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
- Utilized advanced problem-solving skills to address caller concerns effectively while adhering to company guidelines.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
Shoe Sales Associate
Payless Shoes Source
Barberton, OH
04.2016 - 07.2016
- Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Resolved any sizing or fit issues by diligently measuring feet accurately before recommending appropriate shoe styles.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Used in-store system to locate inventory and place special orders for customers.
Restaurant Hostess
Max And Erma's Restaurant
Akron
09.2015 - 02.2016
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05-2015
Skills
- Customer Service
- Reliable and Punctual
- Problem-Solving
- Goal-Oriented
- Teamwork and Collaboration
- Adaptability
- Multitasking
- Attention to detail
- Social media savvy
- Product Sales
- Payment Processing
- Order Processing
- Teamwork and collaboration
- Excellent people skills
- Cash register operation
- Nutrition expertise
- Holistic care
Certification
- Certified Reiki Master
Timeline
Health Assistant
Vital Choice Health Store
08.2025 - 07.2026
Sales Associate
Lincoln Smoke and Vape
01.2025 - 08.2026
Sales Associate
The Dragon’s Mantle
01.2021 - 12.2024
Delivery Driver
Romeos Pizzeria
03.2017 - 07.2017
Telemarketer
InfoCision
08.2016 - 01.2017
Shoe Sales Associate
Payless Shoes Source
04.2016 - 07.2016
Restaurant Hostess
Max And Erma's Restaurant
09.2015 - 02.2016
High School Diploma -
Cuyahoga Falls High School