Tairia Miller
Elgin
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Administrative Office Manager Intern
Miller & Carroll Construction LLC
Bastrop
11.2019 - 12.2025
- Managed daily office operations and maintained efficient workflow.
- Supervised administrative staff and delegated tasks effectively.
- Assisted with budget preparation and expense tracking processes.
Home Health Aide
Right at Home
Bastrop
10.2024 - 03.2025
- Administered compassionate, hands-on care by aiding in daily living activities, optimizing safe mobility, supporting personal hygiene, and overseeing nutrition while preserving client dignity, comfort, and independence.
- Provided companionship and emotional support to enhance client well-being.
- Helped clients stay happy and healthy by providing mental and emotional support.
Ambassador
Lucille’s Catering
Austin
01.2022 - 11.2024
- Executed high-impact guest experience by embodying company values with professionalism, orchestrating food and beverage service, and delivering exceptional customer-focused service at events.
- Managed setup and breakdown of event spaces to ensure smooth operations.
- Provided on-site support during events to address guest inquiries and needs.
Assistant Special Education Teacher
Compass Rose Public Schools
Bastrop
02.2024 - 08.2024
- Participated in professional development workshops related to teaching special education students.
- Worked closely with school psychologists, counselors, social workers, speech and language pathologists, audiologists and other specialists to provide a comprehensive program for each student's unique needs.
- Maintained consistent classroom leadership through effective communication and organization.
Long-Term Substitute Teacher
Founders Classical Academy
Bastrop
01.2023 - 05.2023
- Fostered a positive classroom environment for diverse learners.
- Collaborated with faculty to support student learning objectives.
- Managed classroom behavior using effective strategies and techniques.
Manager
Whataburger
Elgin
09.2022 - 02.2023
- Provided leadership during times of organizational change or crisis situations.
- Addressed complex customer concerns swiftly, fostering brand loyalty and enhancing Net Promoter Score (NPS).
- Supervised daily restaurant operations and ensured adherence to company standards.
Substitute Teacher
Cedar Creek Intermediate School, Bastrop ISD
Bastrop
03.2022 - 05.2022
- Managed classroom behavior and maintained a positive learning environment.
- Provided individualized support to students with different learning needs.
- Assisted in creating a safe and inclusive classroom atmosphere for all students.
Customer Support Specialist
Gallup, Granada Corp
Houston
08.2015 - 10.2017
- Provided timely, professional assistance to customers via phone, email, and chat.
- Resolved inquiries and issues, while documenting all interactions accurately.
- Assisted customers with inquiries across various communication channels.
Optometric Technician
Americas Best Contacts And Eyeclasses
Houston
12.2014 - 08.2015
- Conducted preliminary eye tests to assess patient vision and health.
- Educated patients on eyewear options and proper care instructions.
- Collaborated with team members to enhance patient experience consistently.
Call Center Consultant
Gallup Bellevue Interviewing Center
Bellevue
06.2012 - 01.2013
- Executed inbound and outbound calls to collect survey responses.
- Assisted customers with inquiries while delivering comprehensive product information.
- Documented interactions using customer relationship management software for accurate record-keeping.
Education
Diploma -
Benson Magnet High School
Omaha, NEBookkeeping & Accounting -
Community Action
Bastrop, TXTax Preparer License -
LaSha Academy
OnlineSkills
- Customer service
- Doc & Record Keeping
- Operations Coordination
- Process Improvement
- Team Collaboration
- Accounts Payable / Receivable
- Budget Tracking
- Attention to Detail
- Employee Relations
- QuickBooks
- Excel
- Technical support
- Effective communication
- Critical thinking
- Call center experience
- Analytical thinking
- Email communication
- Multitasking and organization
- Time management
Volunteer Experience
- Ridgeway Baptist Church, Food Pantry
- East Side Church of Christ, Food Pantry
- Elgin Church of Christ
- Bergstrom AFB Reunion, Cash Handling
Certification
Bookkeeping
Timeline
Home Health Aide
Right at Home
10.2024 - 03.2025
Assistant Special Education Teacher
Compass Rose Public Schools
02.2024 - 08.2024
Long-Term Substitute Teacher
Founders Classical Academy
01.2023 - 05.2023
Manager
Whataburger
09.2022 - 02.2023
Substitute Teacher
Cedar Creek Intermediate School, Bastrop ISD
03.2022 - 05.2022
Ambassador
Lucille’s Catering
01.2022 - 11.2024
Administrative Office Manager Intern
Miller & Carroll Construction LLC
11.2019 - 12.2025
Customer Support Specialist
Gallup, Granada Corp
08.2015 - 10.2017
Optometric Technician
Americas Best Contacts And Eyeclasses
12.2014 - 08.2015
Call Center Consultant
Gallup Bellevue Interviewing Center
06.2012 - 01.2013
Diploma -
Benson Magnet High School
Bookkeeping & Accounting -
Community Action
Tax Preparer License -
LaSha Academy