Tais Santiago Batista

• Provided clerical and clinical support to nursing unit, documenting resident status and care plans to ensure accurate recordkeeping.
• Facilitated patient flow by assisting with mobility and transfers, enhancing comfort during daily living activities (ADLs).
• Facilitated resident engagement by organizing activities and community events to promote social interaction and well-being.

• Managed transportation logistics for patients, ensuring adherence to strict safety and infection protocols.
• Maintained accurate medical records and trip logs in compliance with regulatory standards.

• Navigated complex hospital database management systems to document interactions and verify eligibility.
• Served as a communication link for processing information between patients, staff, and government agencies.
• Handled sensitive patient information with strict adherence to HIPAA and confidentiality standards.

• Performed clerical activities including patient check-in, insurance verification, and multitasking.
• Organized medical records, X-rays, and referrals necessary for scheduling diagnostic tests.
• Managed appointment calendars, optimizing time slots to reduce patient wait times.

• Demonstrated time management skills to handle multiple tasks in a demanding environment.
• Utilized Microsoft Outlook, Word, and Excel for high-volume data entry and communication.
• Resolved customer inquiries through effective communication and problem-solving techniques.

Expected Graduation 2029.