Taisha Cepeda
New York,NY
Summary
- 8+ years of experience and success in office management, calls center operations and secretarial administration.
- Responsible, reliable, organized and resourceful; known for taking initiative. Worked great with minimum supervision and under staffed. communicated with high and low-level executives and managing multiple projects in deadline driven environments.
- Recognized by customers and colleagues for my efficient project management and professionalism.
Overview
12
12
years of professional experience
Work History
Resource Team Leader/Lead Patient Care Coordinator
Bronx Care Hospital
Bronx, NY
12.2023 - 05.2024
- Manage a high volume of phone calls while ensuring accuracy in data entry.
- Dispatch assignments to housekeeping and patient transport
- Utilize computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provide customer service at all times while interacting with both internal and external patients.
- Provide administrative support to staff members including typing letters, email, filing documents, scanning and faxing documents when necessary.
Dispatcher
Special Radio Group
New York, NY, NY
10.2018 - 12.2023
- Answering phone calls at high call volume from insurance providers, hospitals and customers
- Administered appointment bookings for 100+ customers daily.
- Monitored and tracked drivers to ensure a satisfactory arrival for our passenger’s
- Scheduled and organized inbound trips prior appointments.
- Coordinated and administered all in office training for new in coming staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments.
BDC Service Representative
Paragon Acura
New York, NY
07.2015 - 09.2018
- Receive inbound phone calls and emails, place outbound calls to potential leads.
- Identify the clients needs and schedule appointment, contact client prior appointments
- Place outbound follow-up calls post visit to ensure customer satisfaction.
- Followed up with customers after completion of service requests.
- Updated job knowledge by participating in educational opportunities.
- Participated in team meetings to discuss best practices for BDC operations.
Pharmacy Technician
Alico Pharmacy
The Bronx, NY
10.2012 - 07.2015
- Manage a high volume of phone calls while ensuring accuracy in data entry.
- Dispatch assignments to housekeeping and patient transport
- Utilize computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provide customer service at all times while interacting with both internal and external patients.
- Provide administrative support to staff members including typing letters, email, filing documents, scanning and faxing documents when necessary.
Education
Business And Commercial Education -
Norman Thomas High School
111 E 33rd Street, New York, NY 1001607.2013
Skills
- Fluent in Spanish can read, write and speak
- Tolerant to stressed situation
- Analytical Thinking
- Attentive to Detail
- Sales Expertise
- Problem-Solving
- Teamwork and Collaboration
- Self-Starter
- Resourceful
- Coaching and Mentoring
- Computer skills: MS Word, MS office, MS Excel, PowerPoint, Outlook, OS X systems and Limosys
Languages
English
First Language
Spanish
Upper Intermediate
B2
Contact
New York, NY 10032
Timeline
Resource Team Leader/Lead Patient Care Coordinator
Bronx Care Hospital
12.2023 - 05.2024
Dispatcher
Special Radio Group
10.2018 - 12.2023
BDC Service Representative
Paragon Acura
07.2015 - 09.2018
Pharmacy Technician
Alico Pharmacy
10.2012 - 07.2015
Business And Commercial Education -
Norman Thomas High School