Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taisha Harden

Stamford

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

12
12
years of professional experience

Work History

Manager on Duty

Christmas Tree Shops And That!
11.2019 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Senior Merchandising Specialist

Christmas Tree Shops And That!
11.2017 - 11.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Educated employees on new merchandise during seasonal workshops.

Cashier/Customer Service

Christmas Tree Shops And That!
10.2015 - 11.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Head Start Teacher

Queens Daughters Daycare Center
03.2011 - 09.2015
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

Education

High School Diploma -

Christopher Columbus High School
The Bronx, NY

Skills

  • Employee Coaching and Mentoring
  • Employee Presentations
  • Agent Assistance
  • Supervising Employees
  • Scheduling and Coordinating
  • Negotiation and Conflict Resolution
  • Plan Projects
  • Leadership

Timeline

Manager on Duty

Christmas Tree Shops And That!
11.2019 - Current

Senior Merchandising Specialist

Christmas Tree Shops And That!
11.2017 - 11.2019

Cashier/Customer Service

Christmas Tree Shops And That!
10.2015 - 11.2017

Head Start Teacher

Queens Daughters Daycare Center
03.2011 - 09.2015

High School Diploma -

Christopher Columbus High School

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Taisha Harden