Taishirick Martinez
Chattanooga,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Alma Latina
Hixson, TN
06.2023 - Current
Recruiter
Express Employment
Chattanooga, TN
01.2022 - 05.2023
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Referred suitable candidates to relevant departments for additional assessment.
Customer Service Manager
Alma Latina
Hixson, TN
02.2015 - 04.2021
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed policies and procedures related to customer service operations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
Associate of Applied Science - Criminal Justice
Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN06-2016
Skills
- Schedule Coordination
- Complaint resolution
- Handling Escalations
- Workflow Management
- Training and mentoring
- Project Management
- Decision-Making
- Excellent time management skills
- Superior computer skills
- Customer Service
- Talent Allocation
- Client relations and retention
- Turnover Minimization
- Relationship Building
- Skilled multi-tasker
Languages
Spanish
Professional
English
Professional
Certification
- Certified Notary Public
Timeline
Customer Service Manager
Alma Latina
06.2023 - Current
Recruiter
Express Employment
01.2022 - 05.2023
Customer Service Manager
Alma Latina
02.2015 - 04.2021
Associate of Applied Science - Criminal Justice
Chattanooga College - Med. & Dental Tech Careers