Summary
Overview
Work History
Education
Skills
Timeline
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Taiya S. Alexander

Palos Hills,IL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Sales Professional

Airpark Dodge Chrysler Jeep
02.2023 - 08.2023
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.

Client Advisor

Arrowhead BMW
05.2021 - 02.2022
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Consumer Service Representative

Early Warning Services
10.2021 - 05.2022
  • Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.

Education

Bachelor of Arts - Business Law

Arizona State University
Tempe, AZ
12.2021

Skills

  • Client Needs Assessment
  • Administering Social Media Accounts
  • Customer Service and Assistance
  • Onsite Product Demonstrations
  • Interpersonal Communication Skills
  • Product and Service Sales
  • Negotiation Tactics
  • Sales and Marketing Strategy
  • Customer Relations Management
  • Sales Expertise

Timeline

Sales Professional

Airpark Dodge Chrysler Jeep
02.2023 - 08.2023

Consumer Service Representative

Early Warning Services
10.2021 - 05.2022

Client Advisor

Arrowhead BMW
05.2021 - 02.2022

Bachelor of Arts - Business Law

Arizona State University

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Taiya S. Alexander