Takina Bennett
Charlotte,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Costco
Matthews, NC
09.2020 - Current
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Store Manager
Windsor Fashions
Greensboro, NC
04.2019 - 09.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Citi Trends
Greensboro, NC
04.2018 - 09.2019
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Assistant General Manager
Circle K
Greensboro, NC
07.2017 - 04.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
Cashier
Walmart
Charlotte, NC
10.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Lifted up to 50 pounds at once
Food Service Team Leader
Captain D's Seafood
Charlotte NC
01.2015 - 09.2016
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Communicated with over 10 vendors to order food and supplies
- Supervised and trained 15 personnel in high-quality operations
Housekeeper
Hilton Garden Inn Hotel
Charlotte, NC
09.2015 - 01.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked around 20 guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items each day.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
New Hanover High School
Wilmington, NC06.2014
Skills
- Staff Development
- Business Development
- Talent Recruitment
- Team Development
- Retail Inventory Management
- Employee Training
- Timesheet Management
- Schedule Management
- Telephone Etiquette
- Issue Resolution
- Policy Implementation
- Business Administration
Timeline
Member Service Representative
Costco
09.2020 - Current
Assistant Store Manager
Windsor Fashions
04.2019 - 09.2020
Assistant Manager
Citi Trends
04.2018 - 09.2019
Assistant General Manager
Circle K
07.2017 - 04.2019
Cashier
Walmart
10.2016 - 06.2017
Housekeeper
Hilton Garden Inn Hotel
09.2015 - 01.2016
Food Service Team Leader
Captain D's Seafood
01.2015 - 09.2016
High School Diploma -
New Hanover High School