TakSan Chan
Huntington Station
Summary
Friendly and reliable customer service professional with experience as a retail supervisor and cashier. Skilled in cash handling, customer service, resolving customer concerns, and working efficiently in busy environments. Adaptable team player seeking to apply strong communication and organizational skills as a Bank Teller.
Overview
4
4
years of professional experience
Work History
Cashier
Kong Shik Tong
New York, NY
12.2022 - 02.2023
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Supervisor
Uniqlo Usa
New York, NY
10.2023 - Current
- Supervised daily store operations and supported a team of sales associates in a fast paced retail environment
- Handled cash transactions, register balancing, and payment processing with a high degree of accuracy.
- Resolved customer inquired and concerts while maintaining excellent customer service standard
- Trained and coached new employees on company policies, customer interactions, and operational procedures
- Assisted in achieving sales and customer satisfaction goals through effective team leadership.
- Maintained accurate inventory records and ensured compliance with company procedures.
- Demonstrated strong attention to detail when processing transactions and handling sensitive customer information.
- Collaborated with management to improve operational efficiency and customer experience.
Education
Bachelor of Arts - Economics
City College of New York
Manhattan06-2023
Skills
- Customer service
- Staff management
- Training and mentoring
- Goals and performance
- Analyzing data
- Management support
- Strategic planning
LANGUAGES
Proficient in Chinese (Cantonese and Mandarin)
Fluent in English
Timeline
Supervisor
Uniqlo Usa
10.2023 - Current
Cashier
Kong Shik Tong
12.2022 - 02.2023
Bachelor of Arts - Economics
City College of New York