Tala Comfort
Indianapolis,IN
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Yard House
Indianapolis, IN
11.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
Manager
Donatos
Indianapolis, IN
10.2018 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Health Services Administration
IUPUI
Indianapolis, IN05.2025
High School Diploma -
Franklin Central High School
Indianapolis, IN05.2021
Skills
- Coordination
- Speaking
- Order Accuracy
- High-Volume Dining
- Regulatory Compliance
- Banquet Coordination
- Food Sales and Promotion
- Anticipating Guest Needs
- Menu Memorization
- Hospitality Service Expertise
- Time Management
- High-Energy and Stamina
- Dining Customer Service
Timeline
Server
Yard House
11.2021 - 07.2023
Manager
Donatos
10.2018 - 11.2021
Bachelor of Science - Health Services Administration
IUPUI
High School Diploma -
Franklin Central High School