Summary
Overview
Work History
Education
Skills
Timeline
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Talen Smith

St. Petersburg,FL

Summary

Dynamic Shift Leader with skills in team supervision and cash handling. Successfully trained new employees, enhancing service quality and operational efficiency. Recognized for resolving customer issues effectively, fostering satisfaction, and maintaining a safe work environment. Skilled in POS system operation and dedicated to team development and performance improvement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dairy Queen
03.2023 - 05.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Preparation of food, and ice cream
  • Upholding the maintenance of important equipment, fryers, ice cream machines, broiler
  • Completing paperwork and truck orders
  • Putting truck away and organizing it
  • Scheduling interviews and completing them

Crew Member

Taco Bell
01.2025 - 04.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Trainer

McDonald's
10.2021 - 03.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality
  • Conducted hands-on demonstrations and practical exercises
  • Processed payments
  • Took orders
  • Stocking and cleaning task completion
  • Preparation of food

Education

Brookville Jr./Sr. Highschool
Brookville, PA
05-2025

Skills

  • Cash handling
  • Team leadership
  • Problem-solving
  • Training assistance
  • Team supervision
  • POS system operation
  • Assigning work

Timeline

Crew Member

Taco Bell
01.2025 - 04.2025

Shift Leader

Dairy Queen
03.2023 - 05.2025

Crew Trainer

McDonald's
10.2021 - 03.2023

Brookville Jr./Sr. Highschool

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Talen Smith