Talha Bin Majid Ahmed
Taylor,United States
Summary
Dynamic professional with a proven track record in travel coordination and security management, notably with Evolution Travelers. Excelled in client networking and implementing creative strategies to enhance customer satisfaction and safety. Skilled in travel research and administrative tasks, achieving significant improvements in operational efficiency. Demonstrates strong analytical abilities and a commitment to excellence in all endeavors. Seasoned travel agent with solid background in crafting memorable, cost-effective travel experiences tailored to client needs. Skilled in itinerary planning, booking systems, and customer service, ensuring smooth travel arrangements from start to finish. Proven ability to negotiate with vendors for the best deals and resolve unforeseen issues swiftly, enhancing customer satisfaction and repeat business. Contributed to significant growth in customer base through personalized service and expert travel advice.
Overview
15
15
years of professional experience
Work History
Travel Agent
Evolution Travelers
06.2019 - Current
- Arrange travel for business and vacation.
- Determine clients' needs, such as schedules and costs.
- Plan and arrange tour packages, excursions, and day trips.
- Find fare and schedule information.
- Researched availability of airfare and hotel rooms using reservation systems.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
Security Officer
Phoenix Security
Wayne, MI
05.2024 - 01.2025
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Assisted in the development and implementation of security policies and procedures.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Account Manager
Securitas Security Services USA
Wayne County, USA
08.2019 - 01.2025
- Protect the company's assets relative to theft, assault, fire, and other safety issues.
- Ensure the security, safety, and well-being of all personnel, visitors, and the premises.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Developed strategies to increase revenue from existing accounts.
Brand Ambassador
Eclipse Marketing Services, Inc.
Southfield, MI
03.2021 - 01.2024
- Provided customer service support during promotional events or when needed.
- Trained new brand ambassadors, sharing best practices and brand values.
- Implemented creative strategies to attract attention during public events.
- Increased sales by encouraging customers to purchase additional products and services.
- Maintained a professional appearance and demeanor that reflects the brand's image.
Correctional Officer
MDOC
Adrian, USA
05.2021 - 01.2023
- Oversee and participate in the custody, security, and treatment of prisoners
- Ensure prisoners' compliance with institutional rules and regulations
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Issued clothing, tools and other authorized items to inmates.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Security Flex Officer
G4S
Utrecht, Netherlands
02.2019 - 07.2019
- Secure premises and personnel by patrolling the property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry.
- Obtain help by sounding alarms.
- Prevent losses and damage by reporting irregularities, informing violators of policies and procedures, and restraining trespassers.
Data reconfiguration and Quality Technician
Haworth
Big Rapids, USA
09.2018 - 01.2019
- Interpreting data, analyzing results, using statistical techniques.
- Developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality.
- Acquiring data from primary or secondary data sources, and maintaining databases.
Quality Inspection
Chrysler Engine Complex
Trenton, USA
09.2015 - 08.2018
- Quality control inspectors ensure that everything, from raw materials to finished products, meets the quality and safety standards specified in the purchasing documentation.
- Regularly check and test samples of a product, as it would be impractical to test every single item that leaves a factory or workshop.
- A logical, methodical approach to your work is necessary, and you must be accurate when taking measurements and recording figures.
- Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
Supervisor
7 Eleven Store
Taylor, USA
02.2015 - 03.2016
- Accurately logged all daily shipping and receiving orders.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Responded to all customer inquiries thoroughly and professionally.
- Order processing, inventory, and stocking shelves properly.
Teaching
KIPS
Lahore, Pakistan
06.2012 - 01.2015
- Met with parents to resolve conflicting educational priorities and issues.
- Developed and taught lessons on relevant children's books, poems, movies, and themes to promote student interest.
- Fostered meaningful relationships among students through student field trip retreats and teamwork community service projects.
Salesmen
HBL Bank Ltd
Lahore, Pakistan
06.2010 - 01.2015
- Coordinated between the billing department and customers to resolve problems.
- Responded to all customer inquiries thoroughly and professionally
- Replenished and arranged items to maintain appearance.
- Recognized security risks to properly handle situations.
- Greeted customers and provided information about products and services.
Education
Associate of Applied Science -
Wayne Community College
Down River Campus, Taylor, MI, USA01.2017
Associate of Applied Science -
KIPS College
Lahore, Pakistan01.2013
High School Diploma -
The Punjab School
Lahore, Pakistan01.2010
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapid, MI, USASkills
- International reservations
- Currency exchange resources
- Travel research
- Administrative tasks
- Company guidelines and procedures
- Client networking
- Leisure travel
- Overseas tours
- Special needs travelers
- Travel insurance
Professionaldevelopmentaffiliations
- AutoCAD 2D & 3D MAX
- Web Development and Web Designing
- Microsoft Certified Solution Developer
Personal Information
Citizenship: United States Born Citizen
Timeline
Security Officer
Phoenix Security
05.2024 - 01.2025
Correctional Officer
MDOC
05.2021 - 01.2023
Brand Ambassador
Eclipse Marketing Services, Inc.
03.2021 - 01.2024
Account Manager
Securitas Security Services USA
08.2019 - 01.2025
Travel Agent
Evolution Travelers
06.2019 - Current
Security Flex Officer
G4S
02.2019 - 07.2019
Data reconfiguration and Quality Technician
Haworth
09.2018 - 01.2019
Quality Inspection
Chrysler Engine Complex
09.2015 - 08.2018
Supervisor
7 Eleven Store
02.2015 - 03.2016
Teaching
KIPS
06.2012 - 01.2015
Salesmen
HBL Bank Ltd
06.2010 - 01.2015
Associate of Applied Science -
Wayne Community College
Associate of Applied Science -
KIPS College
High School Diploma -
The Punjab School
Bachelor of Science - Criminal Justice
Ferris State University
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