Talia Bennett
Staten Island
Summary
Dedicated team member with a strong focus on delivering exceptional customer service, training new staff, and fostering collaboration. Committed to enhancing guest experiences and maintaining high operational standards. Understands importance of effective communication and problem-solving.
Overview
2027
2027
years of professional experience
Work History
Team Member
Baya Bar
Staten Island, NY
07.2023 - Current
- Delivered exceptional customer service, enhancing guest experience and satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transactions and inventory management.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Monitored inventory levels, coordinating restocking efforts to meet demand effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Trained many incoming staff members
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Able to lift heavy boxes and bags
Telemarketer
Kentwood Partners
Staten Island, NY
2023 - 2025
- Conducted outbound calls to engage potential clients and promote services.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Bachelor of Arts - Dance
Queens College
Flushing, NY05-2028
Skills
- Customer service excellence
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Money handling
- Heavy lifting
- Training and mentoring
- Social media expertise
- Willingness to learn
- Upselling techniques
Timeline
Team Member
Baya Bar
07.2023 - Current
Telemarketer
Kentwood Partners
2023 - 2025
Bachelor of Arts - Dance
Queens College