Computer
Talia Colon
Medical Assistant
Schenectady,United States
Summary
Results-driven professional with 15 years of experience in direct support services. Strong communication skills facilitate effective collaboration with clients and teams. Focused on providing exceptional support and improving client outcomes. Actively seeking new opportunities to apply expertise in a dynamic environment.
Overview
1
1
Language
24
24
years of professional experience
Work History
Front Desk Professional Assistant
Empire State Hotel
10.2025 - 02.2026
- Increased repeat business through personalized service tailored to individual guest needs based on previous stays or special requests.
- Contributed to increased customer loyalty by delivering exceptional service and resolving issues professionally.
- Reduced guest complaints by proactively identifying potential issues and implementing corrective actions before escalation.
- Trained new front desk staff members on company policies, procedures, and customer service standards for consistent performance across the team.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.
- Participated in regular team meetings to discuss guest feedback, review performance metrics, and identify opportunities for continuous improvement.
- Managed phone lines efficiently, routing calls to appropriate departments and taking detailed messages when needed.
- Maintained a welcoming front desk environment by keeping the area clean, organized, and well-stocked with necessary supplies.
- Promoted efficient communication between front desk team members using shift handover reports detailing important updates about ongoing tasks or pending issues.
- Handled cash transactions accurately, balancing daily deposits and maintaining proper documentation for financial records.
- Facilitated smooth group arrivals by preparing key packets in advance and coordinating room assignments with minimal disruption to other guests.
Direct Support Professional
Living Resources
01.2009 - 12.2019
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
Scheduler
Living Resources
01.2009 - 01.2016
- Organized Habilitation plans and recruited many community volunteers.
- Planned educational, cultural, social, and recreational activities.
Customer Service Representative
Taft Furniture
02.2002 - 04.2008
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Associate of Science - Medical Assisting
Mildred Elley
Albany, NYAssociate of Applied Science - R.N
Schenectady Community College
SchenectadySkills
Bilingual proficiency
Rapid learning
Attention to detail
customer service emphasis
Teamwork
Cash handling
Calendar management
Problem-solving
Microsoft Office proficiency
Cash management
Reception management
employee training
Hospitality services
Document creation
Team management
Adaptability
computer proficiency
Software
Interests
Continue to learn
Timeline
Front Desk Professional Assistant
Empire State Hotel
10.2025 - 02.2026
Direct Support Professional
Living Resources
01.2009 - 12.2019
Scheduler
Living Resources
01.2009 - 01.2016
Customer Service Representative
Taft Furniture
02.2002 - 04.2008
Associate of Science - Medical Assisting
Mildred Elley
Associate of Applied Science - R.N
Schenectady Community College