Talia Fink Coleman
Niles,MI
Summary
Dynamic sales associate with a proven track record at D&G Consulting, excelling in customer engagement and product knowledge. Leveraged exceptional interpersonal skills to boost repeat business and ensure compliance with regulations. Demonstrated effective cash handling and POS operation, achieving high accuracy in transactions while fostering a welcoming atmosphere for clients.
Overview
6
6
years of professional experience
Work History
Sales Associate
Green Stem
Niles, MI
08.2022 - 04.2026
- Provided exceptional customer service by assisting clients in product selection and answering inquiries.
- Maintained up-to-date knowledge of products, strains, and consumption methods to educate customers effectively.
- Ensured compliance with state regulations regarding packaging, labeling, and sales of cannabis products.
- Operated point-of-sale system efficiently to process transactions and manage inventory levels accurately.
- Collaborated with team members to develop promotional displays and showcase featured products effectively.
- Participated in regular training sessions to improve product knowledge and sales techniques for optimal performance.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Managed high volume of cash with Number% accuracy rate.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Delivery Driver
Jimmy Johns
Niles, MI
04.2022 - 08.2022
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Managed route planning to optimize delivery times and reduce fuel costs.
- Maintained vehicle cleanliness and functionality, performing routine inspections regularly.
- Trained new drivers on delivery protocols and company standards.
- Assisted in inventory management by restocking supplies during shifts.
- Communicated effectively with team members to coordinate deliveries and address issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Direct Support Professional
Beacon Specialized Living
Niles, MI
06.2020 - 10.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed and implemented personalized care plans based on individual needs and preferences.
- Coordinated recreational and therapeutic activities to foster social engagement and emotional well-being.
- Monitored progress and documented changes in behavior to ensure effective support strategies.
- Trained new staff on best practices for client care, ensuring consistency in service delivery.
- Advocated for client rights and needs within community resources to ensure access to services.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Collaborated with healthcare professionals to address medical concerns and facilitate appropriate interventions.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
High School Diploma -
Homeschooling
Niles, MI06.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Exceptional customer service
- Money handling
- POS system operation
- Guest relations
- Friendly and outgoing
- Customer engagement
Timeline
Sales Associate
Green Stem
08.2022 - 04.2026
Delivery Driver
Jimmy Johns
04.2022 - 08.2022
Direct Support Professional
Beacon Specialized Living
06.2020 - 10.2020
High School Diploma -
Homeschooling