Talia Hellner
Summary
Proven track record in enhancing customer satisfaction at Ruth's Chris Steakhouse, leveraging exceptional customer service and effective multitasking abilities. Expert in managing front desk operations and cash handling with precision, significantly improving guest experience. Demonstrates patience, empathy, and superior phone etiquette, contributing to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Hostess
Ruth's Chris Steakhouse
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk
Rezza Trattoria E Pizza Romana
03.2022 - 06.2022
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Cashier
Kings Supermarket
06.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Fashion Merchandising
Johnson & Wales University
Providence, RI06.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Timeline
Hostess
Ruth's Chris Steakhouse
05.2024 - Current
Front Desk
Rezza Trattoria E Pizza Romana
03.2022 - 06.2022
Cashier
Kings Supermarket
06.2021 - 09.2021
Bachelor of Arts - Fashion Merchandising
Johnson & Wales University
Similar Profiles
Nicholas EmposimatoNicholas Emposimato
Food Runner at Ruth's Chris SteakhouseFood Runner at Ruth's Chris Steakhouse
Jonathan Ulloa FuentesJonathan Ulloa Fuentes
Server at Ruth's Chris SteakhouseServer at Ruth's Chris Steakhouse
Jayden LeitheadJayden Leithead
Server-Assistant & Barback at Ruth's Chris SteakhouseServer-Assistant & Barback at Ruth's Chris Steakhouse