Summary
Overview
Work History
Education
Skills
Timeline
Server

Talia Masson

Simsbury,Connecticut

Summary

Motivated guest server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

1
1
year of professional experience

Work History

Server

Golf Club Of Avon
Avon, CT
05.2021 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep snack bar, pool area and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Guest Service Representative

Cookie Love
Ferrisburgh, VT
05.2020 - 09.2020
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Monitored amounts of each ice cream flavor and replaced when depleted.

Education

Bachelor of Arts - Policy Studies

Syracuse University
Syracuse, NY
05.2025

Skills

  • Cool Under Pressure
  • Warm and Friendly
  • Customer Service and Rapport
  • High-Volume Dining
  • Specials Promotion and Upselling
  • Food and Beverage Service
  • High-Energy and Stamina
  • Team Player
  • Menu Memorization and Presentation
  • Transactions and Cash Handling
  • Guest Relations Management
  • Beverage Preparation

Timeline

Server

Golf Club Of Avon
05.2021 - 08.2021

Guest Service Representative

Cookie Love
05.2020 - 09.2020

Bachelor of Arts - Policy Studies

Syracuse University

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Talia Masson