Talia Masson
Simsbury,Connecticut
Summary
Motivated guest server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Golf Club Of Avon
Avon, CT
05.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep snack bar, pool area and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Guest Service Representative
Cookie Love
Ferrisburgh, VT
05.2020 - 09.2020
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Monitored amounts of each ice cream flavor and replaced when depleted.
Education
Bachelor of Arts - Policy Studies
Syracuse University
Syracuse, NY05.2025
Skills
- Cool Under Pressure
- Warm and Friendly
- Customer Service and Rapport
- High-Volume Dining
- Specials Promotion and Upselling
- Food and Beverage Service
- High-Energy and Stamina
- Team Player
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Guest Relations Management
- Beverage Preparation
Timeline
Server
Golf Club Of Avon
05.2021 - 08.2021
Guest Service Representative
Cookie Love
05.2020 - 09.2020
Bachelor of Arts - Policy Studies
Syracuse University
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