Talia

Gathered information from patients, processed registration paperwork and collected payments.

• Classified patient information correctly for billing and medical staff.
• Reconciled co-payment charges and maintained accurate records.
• Protected patient data through strict compliance with HIPAA requirements.
• Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
• Assisted healthcare providers by preparing examination rooms and maintaining supplies.
• Managed medical records with precision, ensuring compliance with privacy regulations.
• Coordinated patient scheduling to optimize appointment flow and reduce wait times.
• Trained new staff on office procedures and use of electronic health record systems.
• Oversaw inventory management, ensuring timely reordering of medical supplies to prevent shortages.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.

• Reviewed insurance claims for accuracy and completeness.
• Communicated with mortgage companies regarding claim payments.
• Provided exceptional customer service during phone calls and written correspondence.
• Updated internal systems with accurate claim information.
• Developed strong relationships with insurance adjusters for efficient claim resolution.
• Conducted regular audits of processed claims to maintain quality standards.
• Assisted customers in understanding loss draft process.
• Oriented and trained new staff on proper procedures and policies.
• Implemented care and efficiency improvements to support and enhance office operations.

• Kept equipment ready for use through scheduled cleaning and sterilization.
• Completed intakes, measuring vital signs and documenting symptoms.
• Documented information required for patients' specimens and tests completed.
• Updated records in EHR system, carefully protecting patient information and verifying data.
• Supported medical staff by answering phones and preparing supply orders.
• Compiled laboratory and x-ray reports, hospital notes and other pertinent data.
• Educated patients on prescribed medications, treatments and procedures.
• Assisted clinicians with in-office procedures.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.