Taliah Norris
Redlands,CA
Summary
Adept at multitasking and customer service, I excelled as a Restaurant Hostess at Old Spaghetti Factory, where I seamlessly managed guest inquiries and high-pressure situations. My expertise in conflict resolution and strong team collaboration contributed to enhancing guest experiences and streamlining operations, embodying a customer-oriented approach with a flair for maintaining cleanliness and hygiene standards.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Old Spaghetti Factory
Redlands, CA
10.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Well informed on great customer service.
- Applied teamwork, helping others as much as possible with to-go’s, serving, bussing, etc.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Mojave River Academy
Colton, CA06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Cash Handling
- Coordinating tasks
- Supply Restocking
- Menu Memorization
- Safe Food Handling
- Up-selling techniques
- Restroom Servicing
- Beverage Preparation
- Warm and Friendly
- Customer-Oriented
Timeline
Restaurant Hostess
Old Spaghetti Factory
10.2023 - Current
High School Diploma -
Mojave River Academy