Talique Smith
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wal-Mart Supercenter
01.2021 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Loader and Unloader
UPS
03.2020 - 09.2021
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Followed all safety and security protocols to minimize risk of injury.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Collaborated with team members to maintain efficient workflow.
- Operated scanning equipment to track orders and shipments.
Education
Other
Community Based Classroon
5150 Annapolis Rd, Bladensburg05.2024
Skills
- Retail Marketing
- Calm and Professional Under Pressure
- Product Knowledge
- Presenting Solutions
- Guest Satisfaction
- Customer Service
- Cultural Awareness
- Safety Regulations
- Problem Resolution
Timeline
Customer Service Associate
Wal-Mart Supercenter
01.2021 - 10.2022
Loader and Unloader
UPS
03.2020 - 09.2021
Other
Community Based Classroon
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