Tallia Tela-Alapati
Las Vegas,NV
Summary
Dynamic and dedicated professional excelling in customer service and problem-solving. Adept at multitasking and maintaining attention to detail, I consistently enhance patient experiences and foster strong relationships, ensuring satisfaction and loyalty through effective communication and efficient service delivery.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Intermountain Health
Las Vegas, Nevada
08.2025 - Current
- Established professional connections with patients through phone and secure messaging.
- Resolved patient needs to deliver superior customer experiences during intake and care processes.
- Accurately documented all communications in electronic medical record (EMR).
- Scheduled patient appointments for visits, procedures, tests, referrals, and consultations.
- Registered patients by confirming and updating demographic data in the registration system.
- Maintained current knowledge of responsibilities through regular updates and training sessions.
Universal Direct Banker
Axos Bank
Las Vegas, Nevada
02.2025 - 08.2025
- Assisted customers with setting up or closing accounts.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on the features and benefits of banking products and services.
Customer Service Representative
One Nevada Credit Union
Las Vegas, Nevada
09.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond to customer requests for products, services, and company information.
- Improved operational efficiency within the branch by participating in process improvement initiatives and implementing best practices.
- Strengthened member relationships through excellent customer service and timely resolution of account issues.
Customer Service Representative
NV Energy
Las Vegas, Nevada
02.2023 - 12.2025
- Performs varying degrees of clerical functions, which require typing skills, the use of office equipment, and business software systems.
- Provide customer interaction that requires the use of customer service skills, and a significant degree of decision-making authority.
- Resolved customer complaints by providing effective solutions promptly.
- Assist with the energy bill inquiry.
- Provided different options and products on how to save on their energy bills.
Client Service Representative
Bank of America
Las Vegas, Nevada
09.2019 - 02.2023
- Provide clients with a personalized experience that starts with answering clients' needs.
- Using resources to optimize the client experience, inform, and educate clients on how to conduct simple transactions through our mobile app, and online banking.
- Process transactions accurately and efficiently to build client confidence and trust.
- Navigating multiple computer applications while interacting with the client.
Reservation Agent
MGM Resorts International - CORP
Las Vegas, Nevada
09.2016 - 07.2019
- Provide upbeat, personalized service from the first guest contact until the completion of reservation(s) for all shows and rooms located within MGM Resorts International properties.
- Handle guests in the most courteous and efficient manner, while responding to guest inquiries or concerns regarding the guest experience.
- Also, anticipating guests' needs to capture all possible up-sell and cross-sell opportunities.
Education
GED -
Clark County Adult Education
Las Vegas, NV08-2016
Skills
- Problem solving
- Attention to detail
- Time management
- Customer service
- Multitasking and organization
- Active listening
Timeline
Patient Service Representative
Intermountain Health
08.2025 - Current
Universal Direct Banker
Axos Bank
02.2025 - 08.2025
Customer Service Representative
One Nevada Credit Union
09.2023 - 01.2025
Customer Service Representative
NV Energy
02.2023 - 12.2025
Client Service Representative
Bank of America
09.2019 - 02.2023
Reservation Agent
MGM Resorts International - CORP
09.2016 - 07.2019
GED -
Clark County Adult Education
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