Talon Greenfield
Odessa Tx,Texas
Summary
Former Assistant Manager at WingStop, with proven experience in inventory management and team leadership. Recognized for enhancing customer service quality and training staff effectively. Skilled in conflict resolution and cash handling, consistently fostering a positive work environment, and achieving operational success. Committed to driving team performance and delivering exceptional guest experiences. I have experience in handling opening and closing operations, including but not limited to closing down all POS systems, safe management, and ensuring staff get out at the relegated times.
I'm really good at handling angry customers, as I've experienced a wide variety of them, from having to have some removed from the store via local law enforcement, to being a victim in an armed robbery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
McAllister's Deli
Odessa, TX
05.2025 - Current
- Processed customer transactions accurately and efficiently at McAllister's Deli.
- Maintained cleanliness and organization of the cashier area during shifts.
- Assisted customers with menu inquiries and order selections promptly.
- Handled cash, credit, and debit transactions following company procedures.
- Collaborated with team members to ensure smooth service during busy hours.
- Resolved customer complaints tactfully to enhance satisfaction at McAllister's Deli.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensure sign-ups for McAllister's Rewards programs.
Seasonal Worker
Target
Odessa, TX
11.2024 - 12.2025
- Stocked shelves and organized merchandise for optimal display.
- Operated cash register and processed transactions efficiently.
- Maintained clean and safe shopping environment for customers.
- Participated in inventory counts and restocked items as needed.
- Assisted shoppers in locating desired items within the store.
- Provided excellent customer service at all times.
- Stocked shelves with incoming inventory items.
Assistant Manager
Wingstop
Odessa, TX
11.2022 - 09.2024
- Assisted in training new staff on operational procedures and customer service standards.
- Coordinated daily inventory management to maintain stock levels and minimize waste.
- Managed employee schedules to ensure adequate staffing during peak hours.
- Supported store management in executing promotional campaigns and special events.
- Communicated with suppliers to order products and resolve delivery issues.
- Monitored customer feedback to improve service quality and enhance guest experience.
- Led team meetings to discuss performance, share updates, and foster teamwork.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensure staff is made aware of any incoming scam or spam calls, and send the information to other locations.
- Reviewed completed work to verify consistency, quality, and conformance.
Sandwich Artist
Subway
Odessa, TX
06.2017 - 11.2017
- Prepared fresh ingredients for sandwich assembly and maintained cleanliness.
- Assembled customer orders efficiently while ensuring quality and presentation standards.
- Operated point-of-sale system to process transactions accurately and quickly.
- Assisted in training new team members on sandwich-making techniques and customer service.
- Engaged with customers to understand their preferences and recommend menu items.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Was held at gunpoint during an altercation/robbery.
Education
High School Diploma -
Richard Milburn Academy
Odessa Texas05-2022
Skills
- Cash handling
- Inventory management
- Customer service
- Point of sale operation
- Sales promotion
- Staff training
- Conflict resolution
- Team leadership
- Time management
- Communication skills
- Customer relationship management (CRM)
- Financial management
- Customer rapport
- Team motivation
- Verbal and written communication
- Money handling
- Staff training and development
- Closing oversight
Languages
English
Professional
Certification
- Manager's food handler's.
Accomplishments
- worked my way up from normal part time employee at wingstop to assistant manager full time.
Affiliations
In my free time i build computer's play games and just generally have a wide variety of nerd knowledge that has already proven useful during my short time working for gamestop, which has helped push Pro rewards and warranties!
Timeline
Cashier
McAllister's Deli
05.2025 - Current
Seasonal Worker
Target
11.2024 - 12.2025
Assistant Manager
Wingstop
11.2022 - 09.2024
Sandwich Artist
Subway
06.2017 - 11.2017
High School Diploma -
Richard Milburn Academy
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