Talon Rehnelt
Mountain Lake,MN
Summary
Dynamic Shift Lead at A&W® Restaurants with a strong focus on customer service and team motivation. Proven track record in enhancing guest satisfaction through effective conflict resolution and staff training. Skilled in cash handling and resource allocation, driving operational efficiency and fostering a positive work environment.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Shift Lead
A&W® Restaurants
Mountain Lake, MN
07.2022 - Current
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Collaborated with management to implement promotional campaigns, driving increased customer engagement.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
CNA
Good Samaritan Society
Windom, MN
03.2025 - 10.2025
- Provided compassionate care to residents, enhancing quality of life and ensuring comfort.
- Assisted with daily living activities, promoting independence and dignity for each individual.
- Monitored vital signs, documenting changes to inform nursing staff of resident conditions.
- Maintained a clean and safe environment, adhering to infection control protocols and safety standards.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents' needs.
- Trained new staff on best practices in resident care and operational procedures, fostering team development.
- Responded promptly to resident calls for assistance, demonstrating strong problem-solving skills in urgent situations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
High School Diploma -
Mountain Lake Public School
Mountain Lake, MN05.2024
Skills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Workplace safety
Staff supervision
Rules enforcement
Performance improvement
Staff motivation
Staff development
Crew coordination
Quality control
Coaching and mentoring
Shift leadership
Cash handling
Decision-making capacity
Resource allocation
Positive attitude
Team leadership
Problem-solving
Creative problem solving
Strong verbal and written communication
Staff training and development
POS system operation
Role modeling
Client service
Client support
OSHA regulations compliance
Certification
CNA Certification
Timeline
CNA
Good Samaritan Society
03.2025 - 10.2025
Shift Lead
A&W® Restaurants
07.2022 - Current
High School Diploma -
Mountain Lake Public School