Talore Smith
Orange Park,FL
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Waitress Trainer
Juicy Crab
Jacksonville, FL
06.2024 - Current
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored training costs and prepared budget reports to justify expenditures.
- Organized and led weekly meetings with trainees to address concerns, share best practices, and reinforce learning objectives.
- Devised programs to develop executive potential among employees in lower-level positions.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Provided exceptional service to high volume of daily customers.
- Maintained accurate records of trainees' progress throughout the training program.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
Financial Care Specialist
Radius Global Solutions LLC
San Francisco, CA
04.2023 - 06.2024
- Conducted a thorough analysis of the client's financial situation to identify potential areas of improvement or growth opportunities.
- Meet or exceed productivity goals established by the client and the company.
- Efficiently handle and maintain customers' accounts.
- Accurately and thoroughly update and document account notes.
- Use probing questions to assess the consumer's situation and assist with resolving issues to the client's work standards.
- Negotiate for payment arrangements on delinquent accounts.
- Quickly make knowledge-based decisions to resolve the related issues.
- Communicate professionally and appropriately with clients, consumers, co-workers, and management.
Fraud Specialist
citibank
Jacksonville, Florida
01.2019 - 04.2020
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Utilized automated systems for tracking, monitoring and analyzing suspicious transactions.
- Identified areas for improvement in existing processes related to fraud prevention.
- Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
- Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Tracked chargeback activity to identify best practices for determining fraud.
Customer Service Rep
Convergys
Jacksonville, FL
03.2018 - 01.2019
- Taking 80+ incoming calls
- Taking payments
- Answering phones
- Answering customers questions about their bill
- Opens customer's accounts by recording/updating account information
- Maintained customer's accounts by processing customer adjustments
- Dealing with the customer via emails, over the phone, or face to face
- Resolved product or service problems by clarifying the customer's complaint; coordinate with the internal department to find solutions and resolve matters.
Education
High School Diploma -
Mcgill Toolen Catholic High School
Mobile, AL05-2012
Some College (No Degree) -
Florida State College
Jacksonville, FLSkills
- Client Relations
- Problem Solving
- Documentation Skills
- Computer literacy
- Analyzing Information
- Multitasking
- Debt collections
- Account collections
- Fraud patterns
- Microsoft Office
- Account Monitoring
- Financial Reporting
- Discrepancy Resolution
- New Account Setup
- Fraud Detection
- Account Security
Timeline
Waitress Trainer
Juicy Crab
06.2024 - Current
Financial Care Specialist
Radius Global Solutions LLC
04.2023 - 06.2024
Fraud Specialist
citibank
01.2019 - 04.2020
Customer Service Rep
Convergys
03.2018 - 01.2019
High School Diploma -
Mcgill Toolen Catholic High School
Some College (No Degree) -
Florida State College