TALYA MARTINEZ
Quartz Hill,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Server
Olive Garden
10.2022 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Red Salmon
03.2022 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Sharp Grossmont Hospital
05.2020 - 10.2021
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided nutritional support by helping plan meals according to dietary requirements, portioning food accurately, feeding those who required help eating due to mobility limitations or other difficulties swallowing solid foods safely without choking.
Campus Supervisor
David G. Millen Intermediate
04.2015 - 09.2019
- Enhanced campus safety by conducting routine patrols and monitoring security systems.
- Reduced incidents of vandalism by implementing preventative measures and working closely with the maintenance team.
- Supported student success by addressing behavioral issues and enforcing school policies consistently.
- Collaborated with teachers and administrators to develop safety protocols for various campus events.
- Provided a safe learning environment by promptly addressing concerns raised by students or staff about campus security.
Bartender Shift Manager/Cook
Johnny Carino's
11.2011 - 04.2015
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Education
Associate of Applied Science - Dental Assisting
High Desert Medical College
Lancaster, CA06.2018
High School Diploma -
Opportunities For Learning
Palmdale, CA11.2011
Skills
- Safe Food Handling
- Guest Engagement
- Quality Control
- Wine Pairings
- Assignment Delegation
- Crisis Management
Timeline
Server
Olive Garden
10.2022 - Current
Server
Red Salmon
03.2022 - 10.2022
Server
Sharp Grossmont Hospital
05.2020 - 10.2021
Campus Supervisor
David G. Millen Intermediate
04.2015 - 09.2019
Bartender Shift Manager/Cook
Johnny Carino's
11.2011 - 04.2015
Associate of Applied Science - Dental Assisting
High Desert Medical College
High School Diploma -
Opportunities For Learning
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