Tamana Burke
Dacula
Summary
Dedicated Pharmacy Technician with a proven track record in workflow optimization, insurance billing, and patient confidentiality. Committed to enhancing efficiency and delivering exceptional customer service.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
Lawrenceville, GA
10.2006 - Current
- Filled and dispensed prescriptions accurately while adhering to safety protocols.
- Assisted pharmacists with medication therapy management and patient consultations.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Trained and mentored junior technicians on pharmacy operations and best practices.
- Implemented process improvements to enhance workflow efficiency in prescription filling.
- Managed insurance claims, resolving discrepancies to expedite reimbursement processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Front Service Clerk
Publix
Lawrenceville, GA
05.2004 - 06.2005
- Ensured accuracy in bagging items according to customer preferences and store policies.
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Maintained clean and organized bagging area, promoting safety and efficiency.
- Monitored stock levels of bags and supplies, ensuring availability for daily operations.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Returned unwanted merchandise and retrieved specially requested products.
- Maintained customer satisfaction by assisting with carrying out goods.
- Managed cash register operations, ensuring balanced drawer at shift end.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GANo Degree -
Georgia Gwinnett College
Lawrenceville, GASkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Insurance verification
- Patient confidentiality
- Drug inventory control
Timeline
Pharmacy Technician
Publix Pharmacy
10.2006 - Current
Front Service Clerk
Publix
05.2004 - 06.2005
High School Diploma -
Phoenix High School
No Degree -
Georgia Gwinnett College