Tamana Noorzai
San Diego,USA
Overview
9
9
years of professional experience
Work History
Ambassador/Customer Service
CLEAR
11.2023 - Current
- Security, Service and Sales as an Ambassador for CLEAR:
- Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following all security and safety protocols at all times
- Provide exceptional customer service, engaging with members, potential customers, and general travelers
- Drive membership enrollments by engaging travelers and selling them the benefits of CLEAR
Case Manager
EHC Camp
01.2022 - 06.2023
- Conducted intake assessments to evaluate refugee needs and develop individualized service plans.
- Assisted clients in securing safe housing, applying for public benefits, and accessing healthcare services.
- Coordinated employment services, including job readiness training, resume assistance, and interview support.
- Provided cultural orientation and life-skills workshops to support integration into American society.
- Advocated for clients in interactions with schools, employers, landlords, and government agencies.
- Maintained detailed and confidential case files in accordance with agency and funder requirements.
- Collaborated with community partners, interpreters, and legal service providers to ensure holistic support.
- Offered trauma-informed care and emotional support to individuals and families coping with displacement.
Treasury Officer
Afghanistan international Bank
09.2018 - 08.2021
- Maintaining the Bank liquidity & Foreign Exchange positions (in line with Bank policy and regulatory requirements) and ensuring that the daily position is managed.
- Establish and maintain business relationships with external financial institutions, licensed money exchangers, clients and other potential business relations.
- Perform and negotiate with the DAB in the area of Auction, Foreign Exchange operations, Capital Note placements, liquidity and asset reserve requirements.
- Performing Money Market & Foreign Exchange trading activities within the interest rate and counterparty limits.
- Any other duty within the framework of the position as assigned by the Manager.
- Calling to customers, introducing our products to them. (Follow-up) Circle back and check on customers who are in the position to buy to Services and products.
- Prepared, planned and project managing the publication of all publicity material to maximize brand promotion.
- Managed customer relationships to achieve Customer Satisfaction Daily cash count arrange out standing balance day by day Provided monthly report to finance mange.
- Follow-up) Circle back and check on customers who are in the position to buy to Services and products.
- Creating and developing new innovative way to communicate the company message to their existing customers.Contributing to the annual sales and marketing plan. Calling to customers, introducing our products to them.
Relationship Banker
Afghanistan international Bank
04.2017 - 08.2018
- Maintaining the Bank liquidity & Foreign Exchange positions (in line with Bank policy and regulatory requirements) and ensuring that the daily position is managed.
- Establish and maintain business relationships with external financial institutions, licensed money exchangers, clients and other potential business relations.
- Perform and negotiate with the DAB in the area of Auction, Foreign Exchange operations, Capital Note placements, liquidity and asset reserve requirements.
- Performing Money Market & Foreign Exchange trading activities within the interest rate and counterparty limits.
- Any other duty within the framework of the position as assigned by the Manager.
- Calling to customers, introducing our products to them. (Follow-up) Circle back and check on customers who are in the position to buy to Services and products.
- Prepared, planned and project managing the publication of all publicity material to maximize brand promotion.
- Managed customer relationships to achieve Customer Satisfaction Daily cash count arrange out standing balance day by day Provided monthly report to finance mange.
- Follow-up) Circle back and check on customers who are in the position to buy to Services and products.
- Creating and developing new innovative way to communicate the company message to their existing customers.Contributing to the annual sales and marketing plan. Calling to customers, introducing our products to them.
Case Manager
WFP
10.2016 - 03.2017
- Conducted needs assessments for returnee families to identify housing, employment, health, and education needs.
- Assisted clients in securing safe housing and basic household supplies upon return.
- Helped individuals find employment opportunities through job matching, skills training, and referrals.
- Provided guidance on accessing social services, healthcare, and education programs.
- Offered counseling and emotional support to ease the transition back to Afghanistan.
- Coordinated with local authorities, NGOs, and community organizations to connect clients with resources.
- Advocated for clients’ rights and supported their reintegration into the community.
- Maintained accurate records of client progress and services provided.
Education
Bachelor - Business Administrative
Rana university
Kabul07.2021
Skills
- Customer service
- Customer engagement
- Team management
Languages
English
Pashto
Pushto
Persian
Dari
Timeline
Ambassador/Customer Service
CLEAR
11.2023 - Current
Case Manager
EHC Camp
01.2022 - 06.2023
Treasury Officer
Afghanistan international Bank
09.2018 - 08.2021
Relationship Banker
Afghanistan international Bank
04.2017 - 08.2018
Case Manager
WFP
10.2016 - 03.2017
Bachelor - Business Administrative
Rana university