TAMANNA PATEL
155 FallKirk Dr. Coppell,TX
Summary
RESULT-DRIVEN PROFESSIONAL SEEKING GROWTH-ORIENTED LEADERSHIP ROLE. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Starbucks HMSHOST, DFW International
Dallas, TX
01.2010 - 11.2023
- Ensures all GMs and staff recognize importance of preparing each zone’s restaurants for next-day opening, holding GMs accountable for executing all closing and opening checklist/requirements
- Staffing/Deployment
- Responsible for scheduling managers to ensure zone has a leader-decision maker on site during all hours of operations, and that all restaurants are staffed to business needs.
- Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
- Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
General Manager
Straw Hat Pizza
Flower Mound, TX
03.2008 - 01.2010
- Recruiting, hiring, training, making sure brand standard being follow, processing payroll, paying bills, taking care of food order, waste and manage food cost
- Making sure assets are being protected
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Customer service representative
Ally Bank
02.2006 - 02.2008
- Understanding customer needs with their finance and earning guest trust to supporting guest finance decisions including but not limited to opening account, closing account, transferring accounts, wire transfers, paying bills and answer any question they have with their mortgage need.
Education
Associate -
Austin Community College
Austin, TX05-2004
Bachelor of Arts -
Coastal Bend College
07-2001
Skills
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Safe Food Handling Practices
- Safety Awareness
- Customer Satisfaction
- Scheduling and Coordinating
- Overseeing Employees
- Expense Control
- Employee Performance Reviews
- Inventory Control Processes
- Operations Management
- Staff Development
- Business Development
- Organizational Skills
- Problem-solving abilities
- Attention to Detail
Certification
Food Handler Food Manager Certificate Food Safety Manager SERV Safe
TABC Certificate
Accomplishments
- Best leader of the month 3 times in 2 years.
- White glove award for operating clean store
- champion award for managing labor and operating with lowest food cost.
Affiliations
- loves Cricket, Football and Music
Languages
Gujarati
Full Professional
Hindi
Full Professional
Punjabi
Limited
References
References available upon request.
Timeline
Multi-Unit Manager
Starbucks HMSHOST, DFW International
01.2010 - 11.2023
General Manager
Straw Hat Pizza
03.2008 - 01.2010
Customer service representative
Ally Bank
02.2006 - 02.2008
Associate -
Austin Community College
Bachelor of Arts -
Coastal Bend College
Similar Profiles
Yudhvir VanderYudhvir Vander
Barista at Starbucks, HMSHost InternationalBarista at Starbucks, HMSHost International
Samantha MoralesSamantha Morales
Barista Shift Lead at HMSHost StarbucksBarista Shift Lead at HMSHost Starbucks
Maria SalazarMaria Salazar
Assistant Store Manager at HMSHost StarbucksAssistant Store Manager at HMSHost Starbucks