

Dynamic Office Manager with a proven track record at The Cleaning Authority, enhancing operational efficiency through strategic scheduling and process improvements. Skilled in customer relations and adept at fostering team collaboration, I successfully implemented a client feedback system that elevated customer satisfaction and streamlined administrative functions.
• Coordinated staff scheduling and service appointments to ensure optimal coverage and enhance productivity
�� Resolved client and employee concerns professionally, improving satisfaction and workplace morale
• Coordinated staff scheduling and service appointments to optimize coverage and productivity
• Maintained accurate payroll, billing, and accounts payable/receivable records
• Served as primary point of contact for customer inquiries via phone and email, ensuring timely and effective communication
�� Resolved client and employee concerns professionally, contributing to higher satisfaction and improved workplace morale