Tamara Bertrand
Orlando,FL
Summary
Dedicated professional with a proven track record at ABM Aviation, excelling in customer service and cash handling. Demonstrated ability to enhance guest satisfaction through effective communication and empathy, while maintaining operational accuracy. Skilled in conflict resolution and POS system operations, contributing to a team-oriented environment and improving service delivery efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
ABM Aviation
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Guest Service Agent
Spirit Airlines Inc.
MCO
01.2023 - 02.2025
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Greeted guests upon arrival and offered assistance.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Passenger Service Agent
Swissport
Orlando, FL
03.2023 - 06.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Education
Associate Of Business Administration - Business Administration
Christ The King Secretarial School
Bourdon Haiti07.2014
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Atention to detail
- Active Listening
- Data Entry
- Cash register operation
- Written and verbal communication
- Conflict resolution
- POS system operations
- Staff training
Certification
• Jetbridge Certified
• GSA Certified
•Certified Mentor Leading By Example
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Passenger Service Agent
Swissport
03.2023 - 06.2024
Guest Service Agent
Spirit Airlines Inc.
01.2023 - 02.2025
Cashier
ABM Aviation
Associate Of Business Administration - Business Administration
Christ The King Secretarial School