Tamara Brown
Durham,NC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Service Appointment Coordinator
Sport Durst Automotive Group
Durham, NC
06.2017 - Current
- Enhanced customer experience by consistently providing friendly and professional assistance throughout the appointment process.
- Collaborated with sales team to facilitate smooth transitions from vehicle purchase to initial servicing appointments.
- Maintained detailed records of client interactions, ensuring seamless hand-off to service staff upon arrival at the dealership.
- Streamlined communication between customers and service technicians, ensuring timely completion of repairs.
- Continuously updated knowledge on manufacturer warranty policies, enabling accurate guidance during customer interactions.
- Facilitated seamless integration of new software systems for appointment tracking and management within the department.
- Improved customer satisfaction by efficiently scheduling and confirming service appointments.
- Provided ongoing training for junior coordinators, ensuring consistent levels of expertise among team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Self Checkout Host
Kroger
10.2015 - 02.2017
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Maintained awareness of product locations to assist customers in finding requested items.
Front End Associate
Bojangles' Famous Chicken 'n Biscuits
04.2011 - 10.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
Education
High School Diploma -
City of Medicine Academy
Durham, NCNo Degree -
Art Institute of Raleigh-Durham
DurhamNo Degree - Arts
William Peace University
Raleigh, NCSkills
- Customer satisfaction
- Microsoft office
- Call center experience
- Scheduling appointments
- Typing speed
- Building rapport
- CRM software
- Service orientation
Timeline
Service Appointment Coordinator
Sport Durst Automotive Group
06.2017 - Current
Self Checkout Host
Kroger
10.2015 - 02.2017
Front End Associate
Bojangles' Famous Chicken 'n Biscuits
04.2011 - 10.2015
High School Diploma -
City of Medicine Academy
No Degree -
Art Institute of Raleigh-Durham
No Degree - Arts
William Peace University