Tamara Cohen
Columbus,OH
Summary
Oversaw inventory control and customer service functions to enhance operational efficiency and resolve conflicts effectively.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Delivery Driver
Jimmy John's Sandwiches
Columbus, OH
02.2021
- Delivered sandwiches to customers promptly, ensuring timely and accurate order fulfillment
Instacart Shopper
Maplebear, Inc.
San Francisco, CA
02.2018
- Shopped for and delivered groceries to customers as an independent contractor, ensuring order accuracy and customer satisfaction
Team Lead
Airwaves LLC
Lewis Center, OH
02.2016
- Led the Transfer and Pick-to-Light Department, multitasking across both areas to ensure operational efficiency
- Trained new employees for the department, improving onboarding and team performance
Customer Service Delivery Driver
Kroger
Columbus, OH
06.2022 - 04.2026
- Using Kroger box truck and using a Dani for navigation to deliver groceries to customer's houses. ODT regulations filling out post and pre trip. Each morning we would receive a route up to 28 customers and drive up to 140 miles a day to deliver groceries in a timely manner. We were assigned anywhere from 1-6 customers in a hour to deliver on time within the hour. The orders were either contact or non contact. If the order was contact we would deliver good customer skills.
Inventory Control Specialist
San Hua International
Columbus, OH
08.2008 - 01.2015
- Reconciled all outgoing quantities and prices of invoices sent to customers and posted invoices in Great Plains, ensuring accuracy in billing
- Updated weekly inventory reports with incoming and outgoing shipment data, providing timely updates to China
- Updated customer forecast information weekly and maintained planning sheets for international coordination
- Retrieved monthly inventory values for San Hua and Ranco products from Great Plains, reporting to insurance for proper coverage
- Entered new part numbers and information into Great Plains, maintaining accurate inventory records
- Assisted with accounting department functions as needed, supporting cross-functional operations
- Resolved inventory, customer forecast, and shipment inquiries from China, facilitating smooth communication
- Reconciled and posted all invoices in Great Plains, ensuring financial accuracy
- Managed customer accounts by emailing or faxing all correspondence, maintaining strong client relationships
- Processed customer purchase orders into sales orders and pick lists for warehouse fulfillment
- Prepared invoices, packing slips, and bills of lading for each order, ensuring accurate documentation
- Coordinated with freight companies to schedule shipments, optimizing logistics
- Tracked all returned products from customers and completed credit memos as needed
- Prepared invoices for consignment customers, ensuring timely and accurate billing
- Ordered office supplies to maintain efficient daily operations
Group Counselor
Youth Outreach Center
Akron, OH
09.2006 - 09.2007
- Developed a curriculum on anger management, decision-making skills, and conflict resolution, enhancing youth development
- Provided transportation for clients, ensuring safe and timely pick up and drop off
- Prepared various reports for Probation Officers, supporting case management and compliance
Owner/Self-Employed
We Care Daycare
Akron, OH
08.2000 - 09.2006
- Prepared lesson plans to support early childhood education and development
- Prepared nutritional meals that met USDA guidelines, promoting healthy eating habits
- Tutored students to improve academic performance and confidence
Education
High school diploma - Child Development
Akron University
Akron, OH01.2005
Certificate - Medical Billing
Akron Institute
Akron, OH01.1996
Skills
Customer service
Customer Account Management
Inventory Management
Box truck
Weight handling in the workplace
Order Processing
Driver safety training
Logistics Coordination
Individual / Group Counseling
Team Training
Medical Coding
Delivery driving
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Delivery Driver
Kroger
06.2022 - 04.2026
Delivery Driver
Jimmy John's Sandwiches
02.2021
Instacart Shopper
Maplebear, Inc.
02.2018
Team Lead
Airwaves LLC
02.2016
Inventory Control Specialist
San Hua International
08.2008 - 01.2015
Group Counselor
Youth Outreach Center
09.2006 - 09.2007
Owner/Self-Employed
We Care Daycare
08.2000 - 09.2006
Certificate - Medical Billing
Akron Institute
High school diploma - Child Development
Akron University