Tamara Coppadge
Nokesville,Virginia
Overview
7
7
years of professional experience
Work History
Shift Leader
Cracker Barrell Old Country Store
12.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Cracker Barrell Old Country Store
12.2016 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Psychology
Radford University
Radford, VA05.2023
Associate of Science -
Northern Virginia Community College
Woodbridge, VA06.2021
Skills
- Customer Service Management
- Team Motivation
- Professional Appearance
- Sales Reporting
- Positive Attitude
- Flexible Schedule
- Staff Education and Training
- Cash Handling
- POS Deletions
- Safety Processes and Procedures
- Conflict Resolution
- Staff Supervision
- New Employee Mentoring
- Decision-Making
- Attention to Detail
- Multitasking
- Time Management
- Verbal Communication
- Written Communication
- Dependable and Responsible
Timeline
Shift Leader
Cracker Barrell Old Country Store
12.2021 - Current
Server
Cracker Barrell Old Country Store
12.2016 - Current
Bachelor of Science - Psychology
Radford University
Associate of Science -
Northern Virginia Community College