Tamara Gresham
Woodford,VA
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Premier Eyecare
Fredericksburg, VA
09.2022 - 07.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Scheduled evaluations and procedures for patients.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Provided emotional support and guidance to patients and their families.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Resident Care Associate
Brookdale Senior Living Facility
Jacksonville, FL
10.2017 - 11.2019
- Performed light housekeeping duties such as changing linens, tidying rooms.
- Provided assistance with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Ensured that all necessary supplies were available for resident care needs.
- Assisted with feeding of residents when needed, ensuring proper nutrition according to dietary guidelines.
- Participated in team meetings to discuss ways to improve quality of life for residents.
- Supported a safe environment by adhering to infection control protocols at all times.
- Listened attentively to the needs of the resident and responded promptly with compassion.
- Assisted with mobility issues, including transferring residents from bed to wheelchair or vice versa.
Education
High School Diploma -
West Columbus High School
Cerro Gordo, NC06-2016
Skills
- Interdepartmental Collaboration
- Articulate Communication
- Appointment Scheduling
- Medical Data Collection
- Insurance Practices
- Healthcare operations
- Filing and Recordkeeping
- Office Administration
- Patient Care Coordination
- Payment Collection
- Scheduling
- Customer Service
- Organizational Skills
- Critical Thinking Skills
- Nursing
Timeline
Patient Care Coordinator
Premier Eyecare
09.2022 - 07.2024
Resident Care Associate
Brookdale Senior Living Facility
10.2017 - 11.2019
High School Diploma -
West Columbus High School
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