Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAMARA HALL

Manager/Server
Tacoma,WA

Summary

Efficient with a comprehensive knowledge of sales and marketing. Adept at efficiently filling a wide variety of orders in a short period of time maintaining an effective flow of service. Wants to employ knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer focused professional with successful 18 years in customer service.

Overview

28
28
years of professional experience

Work History

Merchandise Lead/ Manager

Aerie By American Eagle
Tacoma, WA
10.2019 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided team leadership.
  • Measured team performance and reported metrics to leadership team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed overstocking, restocking and inventory control procedures.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays

Server/Bartender

The Cheesecake Factory
Tacoma, WA
01.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sales Specialist

Victoria's Secret PINK
Tacoma, WA
10.2015 - 06.2020
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.

Server/Bartender

Applebee's Neighborhood Grill & Bar
Lakewood, WA
06.2004 - 11.2020
  • Provided customer service which resulted in returning customers
  • Demonstrated leadership as trainer to all new employees
  • Displayed communication skills through one on one contact with customers
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Associate of Arts - Business

Pierce College
Steilacoom, WA
05.2014

High School Diploma -

Wichita Falls High School
Wichita Falls, TX
05.1998

Skills

  • Extremely strong organizational skills
  • Managerial and supervisory experience
  • Strong marketing skills
  • Strong communication and networking skills
  • Visual Merchandising
  • POS knowledge
  • Active Listener
  • Team Player
  • Customer Service
  • Greet Guests
  • Information Confidentiality
  • Customer Complaint Resolution

Timeline

Merchandise Lead/ Manager

Aerie By American Eagle
10.2019 - Current

Server/Bartender

The Cheesecake Factory
01.2018 - Current

Sales Specialist

Victoria's Secret PINK
10.2015 - 06.2020

Server/Bartender

Applebee's Neighborhood Grill & Bar
06.2004 - 11.2020

Associate of Arts - Business

Pierce College

High School Diploma -

Wichita Falls High School

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