Tamara Hall
Monaca,PA
Summary
Dynamic Practice Manager with a proven track record at Perri Surgical, enhancing operational efficiency and patient satisfaction. Expert in Practice Management and Staff Development, I led successful initiatives that significantly reduced claim denials and improved revenue collections. Skilled in HIPAA compliance and critical thinking, my leadership ensured meticulous adherence to medical billing codes, driving continuous improvement.
Overview
18
18
years of professional experience
Work History
Practice Manager
Perri Surgical
Pittsburgh, PA
01.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Billing Specialist
Fenner Physician Billing
Pittsburgh
01.2007 - 01.2011
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
Patient Service Specialist
UPMC OB/GYN Associates
Pittsburgh
01.2006 - 01.2007
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Electronic Health Records
- Policy and procedure development
- Records Management
- Policy Implementation
- Employee performance
- Staff Development
- Human Resources
- Continuous Improvement
- Policy Development
- Staff Supervision
- Training and mentoring
- Decision-Making
- Critical Thinking
- HIPAA Guidelines
- Emergency Readiness
- Patient Safety
- Medicare Compliance
Timeline
Practice Manager
Perri Surgical
01.2011 - Current
Billing Specialist
Fenner Physician Billing
01.2007 - 01.2011
Patient Service Specialist
UPMC OB/GYN Associates
01.2006 - 01.2007