TAMARA JAUREGUI
Panorama City,CA
Summary
Results-oriented professional with excellent communication, interpersonal, and organizational skills. Dedicated to completing tasks with precision. Fluent in both English and Spanish. Prioritizes customer satisfaction and possesses strong problem-solving abilities. Known for reliability and a strong work ethic. Excels at quickly adapting to new tasks and environments.
Overview
12
12
years of professional experience
Work History
Front End Supervisor
Ross stores Inc.
2018.10 - Current
- Trained and mentored team members to achieve front-end operational goals
- Resolved customer inquiries and complaints in a timely and professional manner
- Kept checkout areas clean and organized by delegating tasks to team members
- Answered inquiries by phone and directed the calls to the appropriate manager on duty
- Directed team members to their breaks and lunches
- Assisted in overseeing accurate and efficient operation of cash registers
- Greeted customers entering store, responding promptly to needs
- Coached and mentored team members to ensure proper performance and customer relations skills
- Received payment by cash, credit cards, or automatic debits
- Completed point-of-sale transactions, maintaining control of cash at registers
- Cleaned and sanitized workstations and equipment following regulatory rules and procedures
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
Shift Leader
Gallo Giro
2013.09 - 2016.04
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Prepared end-of-shift reports for management review and approval
- Monitored team performance to ensure quality standards were met
- Managed inventory levels and minimized loss, following company systems and guidelines
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Provided guidance on how to handle difficult customer situations in a professional manner
- Utilized effective communication skills to motivate team members to achieve goals
- Oversaw shift operations to create quality products that met company standards
- Demonstrated proficiency in problem-solving techniques when addressing customer complaints or operational issues
- Identified areas of improvement and recommended solutions for enhancing overall store operations
- Performed administrative tasks such as data entry into POS system for tracking product sales and returns
- Maintained accurate records of employee attendance, sales figures, cash flow and stock inventory levels
- Provided excellent customer service and developed strong relationships with customers
Education
High School Diploma -
Logan High School
Logan, UT05.2007
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Listening Skills
- Hospitality services
- Training and mentoring
- Cash Handling Accuracy
- Display Setup
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Self Motivation
- Decision-Making
Timeline
Front End Supervisor
Ross stores Inc.
2018.10 - Current
Shift Leader
Gallo Giro
2013.09 - 2016.04
High School Diploma -
Logan High School