Tamara Jones

Pharmacy Technician

Rite-Aid Pharmacy

01.1998 - 11.2021

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured and compounded medications following standard procedures.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Collected co-payments or full payments from customers.
Streamlined prescription processing with accurate data entry and verification of patient information.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Utilized pharmacy management software to process prescriptions efficiently.