Tamara Morris
Apple Valley ,CA
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Desert Pharmacy in medication dispensing and workflow optimization. Recognized for enhancing patient satisfaction through exceptional customer service and accurate prescription processing. Strong problem-solving skills and a commitment to confidentiality ensure compliance with HIPAA and FDA guidelines while fostering positive relationships with patients and healthcare providers.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Desert Pharmacy
Victorville, CA
12.2021 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Sales Associate
Goodwill
Victorville, CA
01.2013 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate Of Science Degree - Pharmacy
SJVC
Hesperia, CA12.2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Prescription filling
- Supply restocking
- HIPAA
- Drug inventory control
- Labeling accuracy
- Stocking shelves
- Patient confidentiality
- Processing payments
- Medication labels
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medication storage procedures
- Drug interaction awareness
- Updating medication histories
- FDA drug safety guidelines
- Point of sale systems proficiency
- Ordering and stocking medications
- Proper labeling procedures
- Labeling prescriptions
- FDA and HIPAA compliance
- Customer service
- Data entry
- Dispensing medications
- Cash register operations
- Certified pharmacy technician (cpht)
- Relationship building
Timeline
Pharmacy Technician
Desert Pharmacy
12.2021 - 05.2023
Sales Associate
Goodwill
01.2013 - 09.2019
Associate Of Science Degree - Pharmacy
SJVC