Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TAMARILIZ ZAYAS-FONSECA

Hartly,DE

Summary

Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals. Dedicated to protecting patient safety and promoting satisfaction with facility services. Organized and motivated employee seeking opportunities to expand skills.

Overview

8
8
years of professional experience

Work History

Patient Care Technician

ChristianaCare
09.2022 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

CALL CENTER MANAGER

Libtery Tax Services
12.2019 - 05.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Managed high-volume of inbound and outbound customer calls
  • Reviewed files, records and other obtained documents to respond to customer requests
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Trained and coached call center representatives to provide expert support to customers.

SALES ASSOCIATE

Platos Closet
08.2016 - 09.2018
  • Greet customers in a timely manner
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan
  • Achieved personal and store sales goals with sound customer service and sales protocol
  • Processed customer purchases and returns via cash and credit card
  • Tracked inventory by scanning into system
  • Kept areas in clean, functional conditions
  • Sanitized frequented areas and equipment using approved supplies.

Education

Associate Degree in Nursing -

Delaware Technical Community College
Dover, DE
05.2027

Certified Nursing Assistant -

Bear Professional Institute
Bear, DE, United States
07.2022

High School Diploma -

Christiana High School
Newark, DE
06.2017

Skills

  • Customer Service
  • Organization and Time Management
  • ADL Support
  • Blood Glucose Testing
  • Emergency Response
  • Collecting vital signs
  • Direct Patient Care
  • Bedsore Prevention
  • Sterilization techniques
  • Patient Observation

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Patient Care Technician

ChristianaCare
09.2022 - Current

CALL CENTER MANAGER

Libtery Tax Services
12.2019 - 05.2021

SALES ASSOCIATE

Platos Closet
08.2016 - 09.2018

Associate Degree in Nursing -

Delaware Technical Community College

Certified Nursing Assistant -

Bear Professional Institute

High School Diploma -

Christiana High School

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TAMARILIZ ZAYAS-FONSECA