Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamarya Arnold

Canton

Summary


Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction. I excel in fostering a welcoming environment. Enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and patient confidentiality,

Overview

6
6
years of professional experience

Work History

Patient Service Specialist

Cleveland Clinic Akron General
10.2024 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.

Pharmacy Technician

Summa Health System - Akron Campus
06.2023 - 07.2024
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
  • Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
  • Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
  • Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.

Pharmacy Tech Trainee

Rite Aid Pharmacy
10.2019 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

High School Diploma -

Firestone High School
Akron, OH

Skills

  • Appointment scheduling
  • Patient confidentiality
  • Insurance verification
  • Professionalism and ethics
  • Cross-cultural sensitivity
  • Healthcare systems
  • Medical terminology
  • HIPAA compliance
  • Customer service
  • Patient registration
  • Problem-solving
  • Friendly and outgoing

Timeline

Patient Service Specialist

Cleveland Clinic Akron General
10.2024 - Current

Pharmacy Technician

Summa Health System - Akron Campus
06.2023 - 07.2024

Pharmacy Tech Trainee

Rite Aid Pharmacy
10.2019 - 05.2023

High School Diploma -

Firestone High School

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Tamarya Arnold