Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Tamatha Dunn

Ocean Springs,MS

Summary

To obtain a position where I can utilize my skills and abilities with a company that offers opportunity for growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Golden Nugget
Biloxi, MS
01.2018 - Current
  • Complied with regulatory, departmental, and company policies
  • Provided exceptional customer service
  • Recognized for expertise in multiple table games like Roulette, Black Jack, Pai Gow and Ultimate Texas Hold’em.

Hollywood Racino
Dayton, OH
06.2017 - 11.2017
  • Delivered positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
  • Ensured accurate recording of jackpots by verifying and completing required paperwork

Golden Nugget Casino
Biloxi, MS
03.2013 - 03.2017
  • Ensured adherence to regulatory, departmental, and company policies
  • Delivered top-notch customer service
  • Received acknowledgments for expertise in a range of casino games including Roulette, Black Jack, Pai Gow, and Ultimate Texas Hold'em.

Silver Slipper Casino
Bay St. Louis, MS
05.2011 - 03.2013
  • Maintained strict compliance with all applicable regulations, departmental guidelines, and company protocols
  • Ensured high-level quality of customer interactions
  • Proven track record of excellence in successfully managing different casino games including Roulette, Black Jack, Pai Gow, Ultimate Texas Hold’em and various carnival games.

Education

High School Diploma -

Raymond High School
Raymond, MS
01-1989

Skills

  • Customer Relations
  • Dependable and Responsible
  • Calm Under Pressure
  • Active Listening
  • Task Prioritization
  • Remote Office Availability

Affiliations

  • Family Activities
  • Enjoy outdoor activities such as paddleboard and hiking
  • Gardner

Accomplishments

  • Employee of the Month in April 2023

References

References available upon request.

Timeline

Golden Nugget
01.2018 - Current

Hollywood Racino
06.2017 - 11.2017

Golden Nugget Casino
03.2013 - 03.2017

Silver Slipper Casino
05.2011 - 03.2013

High School Diploma -

Raymond High School

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Tamatha Dunn