Tambriana Adams
Atlanta,GA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
Work History
Medical Assistant/Receptionist
Integrated health and injury center
Atlanta, GA
09.2022 - Current
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Set up appointments for physician visits and procedures using calendar software.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
Unarmed Security Officer
Private Security Consultants
Riverdale, GA
01.2019 - 06.2022
- Managed access control systems such as key cards, alarms, door locks.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Investigated suspicious activity or incidents according to company guidelines.
- Monitored CCTV surveillance system footage for suspicious activities.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Inspected buildings periodically for signs of intrusion or damage.
Shift Manager
Golden Krust
Austell, GA
03.2018 - 12.2018
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on company policies, procedures, and job responsibilities.
Education
High School Diploma - Medical Assistant
United Education Institute
Morrow, GA01-2022
Skills
- Medical Billing
- HIPAA Compliance
- Medical Charting
- Front Desk Operations
- Appointment Scheduling
- Office Administration
- Patient callbacks
- Paperwork coordination
- Medical Records Management
- Patient Registration
Timeline
Medical Assistant/Receptionist
Integrated health and injury center
09.2022 - Current
Unarmed Security Officer
Private Security Consultants
01.2019 - 06.2022
Shift Manager
Golden Krust
03.2018 - 12.2018
High School Diploma - Medical Assistant
United Education Institute