Tambura Reliford
Newark,NJ
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with a self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
13
13
years of professional experience
Work History
NJ Transit Dispatcher
Gateway/ NJ Transit
Maplewood, New Jersey
09.2025 - Current
- Coordinated with maintenance teams to ensure timely vehicle readiness and compliance with safety checks.
- Managed high call volume while maintaining accuracy in data entry to support operational integrity.
- Resolved customer inquiries and issues to enhance satisfaction with transit services.
- Trained new dispatchers on operational procedures and communication protocols.
- Documented incidents and prepared reports for management review and analysis.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Logistics Dispatcher
AIT Worldwide Logistics
Secaucus, NJ
07.2023 - 09.2024
- Assigned drivers to optimize pick up and delivery of goods based on customer requirements.
- Scheduled deliveries in an efficient manner to reduce costs and meet customer deadlines.
- Reviewed shipping documents for accuracy, ensuring timely dispatch.
- Monitored driver performance, ensuring compliance with safety regulations.
- Communicated with customers to provide updates on delivery schedules and order status.
- Coordinated shipments across various regions to optimize delivery schedules.
Emergency Ambulatory Services Dispatcher
OnTime Medical Transportation
Roselle, NJ
02.2022 - 02.2023
- Communicated with medical personnel via radio while dispatching ambulances to medical emergencies.
- Recorded detailed information of callers' service requests and dispatched appropriate personnel or resources for timely response.
- Monitored status of responding units and provided critical updates to field personnel to ensure effective communication.
- Managed multiple incoming lines simultaneously while prioritizing calls according to severity level.
- Verified accurate completion of all necessary paperwork before closing incident reports to maintain compliance.
Emergency Police Dispatcher
Newark Police Department
Newark, NJ
02.2017 - 01.2022
- Received emergency calls from the public and efficiently dispatched personnel to manage incidents.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Provided support to officers by relaying critical information during emergencies.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Verified status of units assigned to calls, ensuring adherence to safety protocols and enhancing response effectiveness.
- Created comprehensive incident reports and maintained accurate records of all incoming calls and dispatches for reference and accountability.
- Assisted with investigations by providing detailed call logs and recordings as requested.
Human Resources Assistant
National Careers Center
Manhattan, NY
05.2013 - 11.2016
- Facilitated recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks to ensure qualified candidates.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Prepared job postings for open positions on the company website and other job boards.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Maintained comprehensive employee records, including wages, performance reviews, benefits, and leaves of absence, to support HR operations.
- Addressed employee relations issues by managing grievances, complaints, and disputes to foster a positive workplace environment.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
Security Officer
Newark Board of Education
Newark, NJ
02.2014 - 09.2016
- Monitored surveillance cameras and responded to suspicious activity.
- Executed regular security patrols of facility grounds, parking lots, and perimeter areas to deter incidents.
- Identified safety hazards and implemented corrective measures to enhance security.
- Investigated reported incidents of theft or vandalism to ensure timely resolution and enhance safety protocols.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors throughout the facility.
Education
Some College (No Degree) - Business Administration
South University Online
Savannah, GA09-2028
Skills
- Schedule Management
- Repair Scheduling
- Dispatch Recordkeeping
- Service Requests
- Request management
- Ground support software
- Resource Coordination
- Communication skills
- Employee Management
- Client Interaction
- Communication skills
- Communication skills
- Routing orders
- Updating logs
- Dispatch coordination
Timeline
NJ Transit Dispatcher
Gateway/ NJ Transit
09.2025 - Current
Logistics Dispatcher
AIT Worldwide Logistics
07.2023 - 09.2024
Emergency Ambulatory Services Dispatcher
OnTime Medical Transportation
02.2022 - 02.2023
Emergency Police Dispatcher
Newark Police Department
02.2017 - 01.2022
Security Officer
Newark Board of Education
02.2014 - 09.2016
Human Resources Assistant
National Careers Center
05.2013 - 11.2016
Some College (No Degree) - Business Administration
South University Online