Tamecca Jackson
Fort Smith,AR
Summary
Exceptionally versatile Administrative Professional with extensive knowledge and experience in customer service. Proven ability to work well in a manufacturing environment with employees at different levels within the company organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Arkansas Best Federal Credit Union
05.2021 - Current
- Greeting and identifying the clients' needs, answering inquiries
- Assist in opening and closing accounts
- Handle customers' financial transactions, completing money transfers, assist with making loan payments and payoffs
- Handle an abundance of inbound and outbound calls to ensure the needs of every customer has been met
- Troubleshoot basic techinical issues, giving clear instructions, and discussing banking terms
- Answer enquires and resolve problems or discrepancies concerning customer accounts
- Inform customers of available banking products and services to address their needs
- Ensure all customer needs are met while providing great customer service.
Front Desk Receptionist
Arkansas Best Federal Credit Union
07.2020 - 05.2021
- Greet and assist customers in a friendly manner
- Open and distribute daily mail
- Answering incoming customer inquiries and forwarding to the appropriate personnel
- Compose Checking/Savings folders and Mail New Member packets
- Change and record customer information within our customer database
- Ship daily Fed Ex packages.
Customer Service Technician
Weldon, Williams and Lick
04.2008 - 06.2020
- Answering incoming customer inquiries
- Provide product knowledge, pricing, shipping/freight costs
- Engage with customers from start to finish in a friendly and professional manner to obtain information(such as Timelines, Pricing and Design) needed to place customer order
- Collaborate with management teams to stay updated on new products ,services, and policies.
Assembly Line Technician
Whirlpool Corporation
08.1999 - 11.2007
- Received daily assignment, received necessary tools/ paperwork needed to preform specific job duty
- Provided excellent job performance needed to produce product in an efficient and timely fashion
- Communicated with coworkers to ensure specific duties were being executed correctly
- Assist in operations wherever needed.
Education
Northside High School
Fort Smith, ARSkills
- Price Quoting Various Product Materials
- Calculating Shipping Costs
- Customer Relations
- Production Work
- Receiving and placing Customer Orders
- Internal/ External Communications
- Microsoft Word/ Excel
- Information Security
- Product Knowledge
- Scheduling
- Account Updating
- Data Collection
- Report Generation
Education Certifications
NORTHSIDE HIGH SCHOOL
Timeline
Customer Service Representative
Arkansas Best Federal Credit Union
05.2021 - Current
Front Desk Receptionist
Arkansas Best Federal Credit Union
07.2020 - 05.2021
Customer Service Technician
Weldon, Williams and Lick
04.2008 - 06.2020
Assembly Line Technician
Whirlpool Corporation
08.1999 - 11.2007
Northside High School
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