Tameka L Culpepper
Pensacola,FL
Summary
Dynamic and detail-oriented professional with extensive experience in healthcare administration, notably with Baptist Healthcare. Excelled in streamlining operations through expert scheduling and data entry, enhancing office efficiency. Demonstrated proficiency in Athena and exceptional interpersonal skills, ensuring effective communication and coordination. Achieved significant improvements in patient appointment management and referral processing.
Overview
12
12
years of professional experience
Work History
Office Operations Assistant
Ascension Sacred Heart
Pensacola, FL
05.2019 - Current
- Provided administrative support to staff members in a variety of tasks such as data entry, scheduling appointments, ordering supplies, and preparing documents.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded promptly to inquiries from customers via email or telephone.
- Answered phone calls, emails, and other inquiries from customers or vendors.
Medical Office Receptionist
Baptist Medical Group
Pensacola, USA
07.2015 - Current
- Company Overview: Hematology - Oncology
- Answering Phones
- Checkin/ Checkout
- Navigating Order Facilitator/ Allscripts
- Ordering Diagnostic Testing/ Lab Orders
- Scanning/ Faxing
- Clinic Chart Prep
- Insurance Verification
- Scheduling appointments
- Referrals
- Hematology - Oncology
Referral Triage Coordinator
Baptist Healthcare
Pensacola, USA
06.2014 - 07.2015
- Company Overview: Andrews Institute
- Direct Scheduling
- Coordinating appointments for patients
- Faxing
- Scanning
- Navigate Greenway
- Answered 16 phone lines/main switchboard
- Andrews Institute
Referral Coordinator
Baptist Healthcare/Ventures
Pensacola, USA
04.2013 - 06.2014
- Company Overview: Andrews Institute
- Scheduling Appointments
- Scanning
- Insurance Verification
- Answered Phones
- Check-in/ Check-out
- Navigate Greenway/ Order Facilitator
- Clinic Chart Prep
- Medical Records
- Faxed/ Filed Documents
- Andrews Institute
Education
Medical Office Administrator -
Fortis Institute
Pensacola, FL02.2013
Hospitality Management -
Pensacola Junior College
Pensacola, FL01.1994
Skills
- Scheduling
- Data Entry
- Scanning and processing incoming and outgoing referrals
- Proficient in Athenahealth Platform, Phreesia Software
- Navigated ins Websites: Availity, Humana, FL Medicaid, United Healthcare, Humana Military, Alabama Medicaid
References
Available upon request
Timeline
Office Operations Assistant
Ascension Sacred Heart
05.2019 - Current
Medical Office Receptionist
Baptist Medical Group
07.2015 - Current
Referral Triage Coordinator
Baptist Healthcare
06.2014 - 07.2015
Referral Coordinator
Baptist Healthcare/Ventures
04.2013 - 06.2014
Medical Office Administrator -
Fortis Institute
Hospitality Management -
Pensacola Junior College
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