Tameka Johnson
Snellville,US
Summary
Customer Service Representative with extensive experience in optimizing team performance and resolving customer issues. Demonstrates strong leadership in training staff and maintaining high service standards while enhancing operational efficiency in dynamic environments.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Home Depot
Lilburn, Georgia
03.2025 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled customer complaints with empathy and professionalism.
- Assisted customers with product inquiries and service needs.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Provided accurate information about store policies and promotions.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Production Line Operator Manager
Publix Fresh Kitchen
Dacula, US
04.2023 - 03.2025
- Managed equipment setup to ensure seamless operations and compliance with quality standards.
- Identify defects to uphold high production standards.
- Optimize raw material flow, enhancing supply efficiency.
- Resolved equipment issues swiftly and escalated complex problems to minimize downtime.
- Ensured precise packaging and labeling while maintaining accurate production records.
- Orchestrated team efforts to uphold safety protocols, fostering a culture of accountability and ensuring a clean work environment.
- Operated production machinery to prepare food items efficiently.
Customer Service Manager
Walmart
Snellville, US
04.2013 - 02.2024
- Resolved diverse customer inquiries, boosting satisfaction through effective solutions.
- Managed refunds and compensation to ensure customer satisfaction and maintain service standards.
- Directed team to enhance response times, contributing to increased customer satisfaction ratings.
- Coordinated with cross-functional teams to streamline refund processes, reducing resolution time and increasing overall efficiency.
- Led recruitment and training, enhancing team performance and customer satisfaction.
- Implemented training program for staff, improving team performance and elevating service quality.
Assistant Store Manager
Dollar General
Snellville, US
11.2021 - 09.2023
- Managed hiring and training, elevating sales team performance and morale.
- Coordinated team training initiatives, improving sales performance and increasing customer engagement.
- Resolved customer issues, maintaining high service quality and satisfaction.
- Directed team to boost efficiency and cash management, enhancing service standards.
- Implemented promotions and restocked, boosting store visibility and expanding customer reach.
- Streamlined inventory processes, minimizing discrepancies and enhancing product availability.
- Led team meetings to communicate goals and address concerns regularly.
Skills
- Customer Service
- CRM
- Problem resolution
- Financial Transaction Handling
- Invoice Processing
- Data Entry
- Microsoft Office
- Team Leadership
- Time management
- Customer Interaction Logging
- Account management
- Communication skills
Timeline
Customer Service Specialist
Home Depot
03.2025 - Current
Production Line Operator Manager
Publix Fresh Kitchen
04.2023 - 03.2025
Assistant Store Manager
Dollar General
11.2021 - 09.2023
Customer Service Manager
Walmart
04.2013 - 02.2024