Tameka Mullings

Provide an efficient atmosphere for patients to Schedule necessary appointments.

Transcribe patient orders accordingly

Take inbound calls while direction patients to the appropriate department

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
• Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
• Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
• Maintained current and accurate medical records for patients.

• Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
• Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
• Worked different stations to provide optimal coverage and meet production goals.
• Improved production efficiency by assembling products according to established guidelines and quality standards.

• Enhanced staff communication skills through coaching and mentoring, resulting in improved collaboration among team members.
• Assisted in the development of competency-based assessments for CNAs, raising the standard of care within the facility.
• Evaluated trainee performance regularly, providing constructive feedback to help them grow as healthcare professionals.
• Developed individualized learning plans for each trainee, ensuring a thorough understanding of their roles and responsibilities.
• Served as a resource person for both trainees and experienced CNAs seeking guidance on complex clinical situations or ethical dilemmas.
• Improved patient care by providing comprehensive training to new CNAs on clinical procedures and best practices.