Tameka Reed
Magnolia,DE
Summary
Highly motivated individual seeking an entry-level position in the field of IT that will optimize my problem-solving and technical skills. With my attention to detail, and strong ability to grasp new concepts quickly; I am eager to contribute to a technology driven environment that will challenge my ability to excel in a continuously evolving setting.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
Conexio Care
12.2018 - Current
- Assisted disabled clients to support independence and well-being.
- Securely maintained and organized confidential client information according to organizations ethics codes.
- Monitored and updated internal systems with client data, including incident case reports, activity schedules and client medical data.
- Responded to crisis or potential crisis situations based on policies and procedures.
Domestic Violence Support Staff
People's Place SAFE Program
05.2015 - 01.2019
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Aided customers completing paperwork by explaining instructions and requirements.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
Certified Brain Injury Specialist
ReMed Recovery Center
10.2010 - 02.2015
- Provided continuous care to individuals with traumatic brain injuries.
- Followed up with customers on unresolved issues.
- Identified changes in client behaviors and alerted appropriate team members as necessary.
- Maintained confidentiality of patient finances, records and health statuses.
Education
High School Diploma -
Caesar Rodney High School
Camden, DEGoogle IT Support Professional Certification
Coursera
11.2022
Skills
- Troubleshooting and Customer Service
- Organizational Skills
- Active Directory
- Ability to learn new Hardware and Software
- Apple IOS
- Intermediate Spanish
- Interpersonal Skills
- Computer Operating Systems
- Internet security and Data Privacy
- Customer Communication and Empathy
- Incoming Call Management
Timeline
Direct Support Professional
Conexio Care
12.2018 - Current
Domestic Violence Support Staff
People's Place SAFE Program
05.2015 - 01.2019
Certified Brain Injury Specialist
ReMed Recovery Center
10.2010 - 02.2015
High School Diploma -
Caesar Rodney High School
Google IT Support Professional Certification
Coursera
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